Frequently Asked Questions
If you’ve never used the services of a mobile veterinarian before, you probably have questions about what to expect. We hope this page answers all of those questions, but if you need more information, please feel free to give us a call at 219-869-0097.
What Exactly Is a Mobile Vet?
A mobile vet is one who brings his/her services to your pet in the comfort of your home, or to any other location, via a mobile veterinary unit. This unit is equipped with the same tools and technology that you’d expect at a stationary practice.
Why Should I Choose a Mobile Vet?
Choosing a mobile vet provides several benefits, both for you and for your four-legged friend. It can help reduce your stress levels (for your pet and for you), save you time and gas, and allow your pet to have a more comfortable veterinary experience.
Are Your Services Limited to Homes Only?
Nope! Throughout the week, we park our truck and make appointments available in our service area, allowing us to accommodate more pet owners. Although sometimes, we will leave our parking spot to attend to a house call. It’s best to call us first before you visit and make an appointment. This assures we’ll be able to serve you at the time that’s right for you.
What Is the Proper Protocol When You Are Parked at One of Your Locations?
We ask that any visitors knock first when you arrive. This prevents any pets we are currently servicing from escaping or being scared if you were to open the door yourself. We will “wave you in” when we’re ready to meet with you. Additionally, it’s important that you have your pet properly restrained either in a carrier or with a leash. This keeps them from bolting if they get scared.
For What Species Do You Provide Veterinary Care?
PetVets on the Go currently provides care to dogs and cats only.
Do I Need to Be in the Room During My Pet’s Appointment?
Not at all. We know that sometimes pet owners have physical limitations that prevent them from moving around a lot, so we certainly don’t require them to be present in our mobile unit or in the room where we perform the needed service on their pets. Plus, there are many instances when owners aren’t allowed near their pets during the appointment, such as during an X-ray exam or surgery. Therefore, all you have to do is retrieve your pet, and we’ll take care of the rest.
How Can I Prepare for My Pet’s Surgery?
We prefer surgery patients to be brought to us at one of our parked locations, but we do still make house calls, too. If we do visit your home to perform a surgery, it’s very important that you have a crate or secluded location for them to recover. They will need time and patience while they are coming out of anesthesia and keeping them contained in a crate also helps them to stay safe if they get scared or confused.
How Do I Collect My Pet’s Medications?
We carry most pharmacy items on the truck. You can pick up your pet’s medications directly from us while we are in your area, or you can order them on our online pharmacy and have them shipped to you.
What Areas Do You Service?
The areas we service include more than a dozen towns and cities in Jasper, Newton, Pulaski, and White counties.
What Should I Do to Prepare for My Pet’s Appointment?
If it’s your pet’s first visit with us, please have all of his medical information/records available, if applicable. Please also make sure that your pet isn’t playing hide and seek when we arrive. If necessary, we recommend that you have your pet prepared by being leashed or in a crate/carrier.
Where Will You Park When You Come to My House?
We will park right in your driveway or parking lot in front of your home (that can accommodate our mobile unit). We can discuss parking arrangements in more detail when you call us.
What Is Your Payment Policy?
Payment is due after services are rendered (on the same day). We accept cash, checks, and credit cards. We are also able to accept CareCredit.